Craftsman Tool Box Drawer Slide

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After composition upward yesterday's deal post active a Craftsman ball bearing rolling storage cart, I turned my attention to my Crafter 6-drawer Griplatch storage chest. The arse attract makes a horrible metal-happening-metal noise when it opens and closes.

I disassembled the drawer a few times and futz around trying to correct the trouble. I father't think the drawer slide is worn, merely IT's definitely damaged. Coming to the conclusion I couldn't posit it myself, I tried inquisitory for alternate slide. I wasn't finding anything via the Sears parts finder, so I emailed Craftsman.com's customer religious service.

The top draftsman makes a like-minded rubbing voice, just IT's non every bit colourful and the drawer slides swimmingly nevertheless. The bottom drawer, not so smooth.

I have dealt with Sears.com customer service in front, and really hoped that Crafter.com's emails were directed to associates more knowledgeable about tools.

My email, while non a literary work of art, aforementioned:

Hello, I have a Craftsman 6-drawer 16″; Griplatch ball aim storage chest, model 95487 , and unmatched of the drawer slides has become defective. When opening the drawer, the slide sticks and jams and makes an awful noise midway.

I have disassembled the draftsman and slide and cannot find a cause for the way out.

This was a labored obligation roller bearing chest that I believe I purchased in mid-2010.

I wish to get a replacement draftsman slip up (right side), or pair of drawer slides so that I send away replace myself, so that I can over again have a fully functioning Craftsman ball bearing storage product.

I could not find the part via Sears' part finder, and am hoping I can get a replacement microscope slide or pair of slides as a warranty replacement.

If a replacement slide cannot be provided at no cost as a warranty part, then can you direct me to where I arse purchase a replacement?

Their response:

Dear Customer,

Thank you very much for contacting sears.com regarding your warranty motion.

We would like to assistance you with your guarantee dubiousness, please direct all inquiries to 1-800-827-6655.  If you are needing repair, please contact US at 1-800-4MY-Household and we leave be happy to assist your service of necessity.

Thank you for allowing Sears to assistance you nowadays.

This is an automated response.  If the selective information above did not properly address your question OR worry, please reply back with your original information.

Sears Customer Care

I replied to the email saying I preferred for an email reply. I then went back to the contact variant, pushed the browser rachis, and submitted the email with different topics, much As "merchandise information" and "other" rather than "warrantee information."

I have spent time on the telephone set with Sears customer religious service in the past, and it's something I would keep off doing again if possible.

A couple of hours later I received another message. It's a act long, so you'll have to click the button below to show the full e-mail.

Thank you for contacting Sears. It will glucinium our pleasure to assist you with your puppet chest.

We regret that you are experiencing problems with your tool around chest. There may glucinium a act of possible causes for the symptoms you trace.

Sears offers a great website where you can ask practiced technical questions, seek for answers from other homeowners, come up merchandise manuals and trouble shot guides. All of this and opposite not bad advice and ideas can be plant at www.managemyhome.com!

If you determine that you do involve refilling parts for your tool chest, please sojourn U.S. at HTTP://www.searspartsdirect.com/partsdirect/index.action or call United States at 1-800-4MYHOME.

Fall into place for the Rest

If you are unable to resoluteness the issue, you May arrange a service appointment by contacting Sears Home Services at 1-800 4MY HOME or docket service online at HTTP://www.sears.com/shc/s/nb_10153_12605_NB_HomeServices?adCell=AF

We would as wel like to introduce CLICK TO CHAT, along our SearsPartsDirect.com website! Here, we take chat representatives useable and ready to assist you with your part ordering needs.

Simply, click happening the Get Help oneself section on our SearsPartsDirect.com website and select, CLICK TO CHAT, where one of our confabulate specialists will be happy to put across this order, along with whatsoever other part or product needs you may have.

As a reminder, refrigerator water filters are suggested to be replaced every 6 months. Please livelihood this in judgement when you are placing an order for replenishment parts.

At Sears PartsDirect, we strive to provide the best service with the highest regards to your satisfaction.  Your perspective is really important and we would like to know how fountainhead we are doing.  Please hire a present moment to discharge the survey that follows this e-mail. To complete the go over consult to case ID #####.

We at Sears PartsDirect want to make sure that all of your needs are met. Please tone atrip to touch us via chat with our dwell online representatives, e-mail us at [email protected] sears.com Oregon call us at 1-800-4MY-HOME (1-800-469-4663).

We revalue your occupation and give thanks you for choosing Sears!

*Facepalm*

Yes, I know there are a number of things that could be wrong with the ware. It seems to be internal wrong of or s kind that could not be remedied, and a replacement was needed.

When I first searched for a part happening Sears' parts site, I used the model number taken from my 2010 order confirmation, 00995487000. I shredded off the 0's and additive 9 to get 95487.

Later on getting frustrated with the miss of assistanc from Craftsman.com and Sears customer service, I hunted around and found a the thorn on the inside of the top draftsman. Modelling 706.954870. Beano! It also says 69343, which I conjecture could be a serial number.

Part act M15864 matches the M15864-D printed on the broadside of the draftsman slide. Perfect.

$15.94 + 8.99 shipping + 1.75 tax = $26.68 total. Ouch. That's just for combined right-side made-in-Taiwan 14″ or 16″ overflowing elongation drawer slide. Maybe I should have successive a left sloping trough for the top draftsman patc I was at it.

So help me if I puzzle out sent a non-GripLatch draftsman slide.

Lesson learned: E-mail Craftsman with a guarantee bespeak and they'll tell you to call. Reply to that email or send another email with different "topic" selection, and you'll receive a reply with a link to the parts website complete with a tracking join so the relate gets credit entry for the sale.

There was also a bunch together of unnecessary bollocks up about replacing my piddle separate out and Sears' community site where I seat find "great advice and ideas."

Emailing them was a liquidate of everyone's time.

What I did wrong: While Sears' customer armed service emails were about as least utile as could be, the last paragraph in their s email made ME realize I was wrong to contact Craftsman OR Sears – I should have contacted the parts team directly.

I had non contacted the parts department at first because I hoped a Artificer or Sears associate would be able to appendage the replacement at no charge as percentage of the chest's warranty. I believe the warrant period for the heavy responsibility chest is 3 years, peradventur 5.

Chivalric experiences with Sears' phone customer inspection and repair makes me reluctant to birdcall them unless I really suffer to. As well that, I prefer how electronic mail leaves a paper train for future consultation.

Every joyride chest and cabinet comes with a service parts list, just I misplaced entirely of mine.

In the long run, I found the correct model number, which is apparently completely different from the mathematical product number, and was able to become the part I requisite without assistance.

If I didn't find the model number, I suppose Sears' parts department would experience been able-bodied to plainspoken me to the judge's location.

I kinda get the touch that I was expecting as well much with my e-mail, and that it's almost as if I wanted someone at Journeyman or Sears to support my hand passim the part-finding and substitute process. But that doesn't change how IT looks like each Sears' customer service representatives read from my emails were the words tool chest.

I imagine the physical process went something like this:

• Sears customer service companion opens new email
• They scan and see the words "tool case"
• They deplumate rising standard canned warranty email and scroll to "We regret that you are experiencing problems with your [Cartesian product]
• Replace [Ware] with "tool bureau"
• A associate-taxonomic category tracking linkup is added to the parts finder web site link
• *Send*

Granted my email was a bit long and imperfect, merely I know deep down that there's nothing that could let been said other than that would have changed the responses I received.

Despite all this, I'm heavily considering ordering the needle bearing rolling console discussed in yesterday's deal.

Next week: How to Replace Drawer Slides on Your Craftsman Clod Charge Tool Bureau. Information technology's actually quite easy, equally I disassembled and reassembled all the parts when trying to locate and remedy the frictiony draftsman slide.

Craftsman Tool Box Drawer Slide

Source: https://toolguyd.com/so-i-contacted-craftsman-about-a-damaged-ball-bearing-drawer-slide/

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